Comcast insects BYO modem user with web browser pop-ups suggesting an upgrade

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Comcast insects BYO modem user with web browser pop-ups suggesting an upgrade

Comcast’s heart is apparently into the place that is right however the execution is irksome.

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Comcast’s online sites has a poor practice of interrupting your online browsing with invasive pop-up windows. We’ve already seen the company inserting advertisements on general general general public Wi-Fi hotspots, in addition to notices about prospective copyright violations. Now it seems some Comcast customers whom purchase their very own networking gear are seeing pop-ups asking them to update their cable modems.

One Comcast consumer, who went because of the pseudonym BB, delivered the offending pop-up to Consumerist. “Our documents suggest that the cable modem, that you simply currently utilize. may possibly not be in a position to get the complete great things about your Xfinity Web solution,” the pop-up reads.

BB told the buyer advocacy web site that the pop-ups started after numerous letters and calls BB that is also encouraging to their modem. The situation from BB’s perspective is the fact that his modem works fine in which he hasn’t noticed any downgrading in their rate due to the older equipment. BB, an application designer, does lease his modem n’t from Comcast, but has their gear. Many individuals elect to try this because the modems provided for free or via rent from online sites providers (ISPs) are generally lower quality.

Consumerist’s headline when it comes to tale implies that Comcast is simply thinking about upselling modems that are new but that doesn’t seem most likely.

A Comcast representative told PCWorld that these pop-ups as well as other notifications are to aid clients re re solve protection and gratification problems. Older routers which can be no longer getting safety updates and bug repairs could become a safety risk. The Comcast representative additionally remarked that customers whom lease modems through the business receive an equivalent notification procedure for upgrading hardware that is outdated.

That seems reasonable sufficient, however when BB known as a Comcast agent there clearly was no reference to any specifics that are technical why the modem ought to be changed. The sole message had been that BB might not be maximizing their current modem to his Internet connection.

The affect you in the home: This appears as being similar to an instance of overzealousness in the element of Comcast—an infamous trait for the organization. But viewing this as being a strategic campaign of upsells to earn significantly more cash is a stretch. First, alerting clients to the aging process gear is a reasonable strategy for almost any consumer service-based business—although the pop-ups are, as BB said, “a action past an acceptable limit.” Second, Comcast’s notice that is pop-upn’t link to an organization retail ensemble to get an innovative new modem but an Amazon Associates shop. Comcast is truly making profits from services and products purchased here, however the big champion for the reason that deal is Amazon, perhaps perhaps not Comcast. And anybody who really wants to cut Comcast from the deal completely can find a modem from Comcast’s suggested listing of routers at any electronic devices store.

Can’t shut them off

The greatest offense listed here isn’t the upgrade push, but you can’t shut the pop-ups off asking you to definitely get a brand new modem.

In the event that you run into this problem, maybe you are in a position to stop the pop-ups by linking via a protected HTTPS link with every website that supports it. This is why it harder for an ISP to inject products to your internet browsing. The Electronic Frontier Foundation’s HTTPS every-where browser add-on can automate connecting via HTTPS for you personally.

Having said that, it is undoubtedly unpleasant that the pop-ups continually bug you and need a workaround in order to prevent them. But simply how many times these pop-ups happen is not clear. The Comcast agent we talked to said you can find a number that is limited of but couldn’t verify exactly exactly what the limitation had been. We aspire to hear straight back on that.

Comcast additionally seems reluctant allowing clients to opt-out among these forms of notices given that they are a safety issue.

While BB along with other Comcast customers might have no technical explanation to switch modems right now, that will improvement in the coming years. In August, Comcast unveiled intends to utilize the DOCSIS 3.1 cable modem standard which makes speeds that are 1-gigabit over current cable companies. But to make use of those upgraded rates you’ll need a unique DOCSIS modem that is 3.1-compatible. Which means another day at your regional electronic devices shop or Comcast’s Amazon Associates shop.

Ian is a writer that is independent in Israel who has got never met a technology topic he did not like. He mainly covers Windows, PC and video video gaming equipment, movie and music streaming solutions, social support systems, and browsers. As he’s perhaps perhaps not within the news he is taking care of how-to strategies for Computer users, or tuning their eGPU setup.